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Remote Support

So often customers are stumped by simple problems. Wherever possible we try to talk customers through these issues - our regular customers know that this is one of the area in which we offer a service that is second to none.

But sometimes we find that we cannot progress support simply because we cannot see the screen, or the user is not confident to follow our instructions.

In the past this would mean an on-site visit - sometimes we may complete the job in just a few minutes. This is more costly for the customer and more time-consuming for us.

We have subscribed to a Remote Access system of the type used by large companies to support their thousands+ client base.

The end user needs to have access to the Internet either via a browser - Internet Explorer for example - or via email. We can then ask them to either click on a web link and enter a unique code, or to run an email attachment that we can send. In just a few seconds we will then be able to connect to their computer and take control - with the customer watching. The customer can end the session at any time.

There is a nominal connection charge of £15+VAT for this service. Usually there will be no additional cost - but where the support involves a length session we may need to charge.

It is also possible for our customers to allow us unlimited access to their PC - such as we usually have with servers. We can then perform updates, maintenance and repairs out-of-hours.

Unlike the other solutions we use for most of our larger customers this system has the following benefits:

• Does not require any pre-installed software on the PC or Laptop.

• Does not have a purchase cost associated with it

• Needs no complex configuration

• Works behind firewalls and router with no addition configuration

• Works with Windows XP, Windows Vista and Mac

• Instant response - no time wasted in travel

• Completely secure - each session works just once and customers has complete control

• File transfer between machines

• Remote diagnostics - lets us get a list of your configuration, hardware and programs if required and agreed by customer

• Far cheaper that on-call costs

Please contact us to see how we can help you.

13 years

of servicing business and private customers.

For cost-effective computer services and hardware ring Computer Solutions.

Friendly advice and professional workmanship

Copyright © 2007 Computer Solutions

All trademarks are acknowledged. E&OE. All prices exclude VAT.
Last modified: April 24, 2008

Computer Solution (UK) Ltd trading as Computer Solutions

Registered in England and Wales No. 3388403

VAT: 667 9253 85